. changes not being saved. Could I request for some intervention from any of the admin to. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. C:UsersPhilip>nslookup jamtec. Browse Virgin Media Virgin Media Community. I have noticed that when I view my account it is blank where. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. on 06-05-2023 22:30. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. We recommend keeping Virus Safe on. Just bear in mind this would reset everything. If, however, you're still experiencing the problem, please pop back to us. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. 222 and 208. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. SMTP Settings. Need to contact Virgin Media Customer Services?. It shows that it is ‘on’ but doesn’t block any websites at all. on 18-10-2022 19:33. 100. Joining in. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. make sure you are using Virgin Media's DNS; if you go to 1. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please keep an eye out for a purple envelope at the top right corner of your Forum page. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Thank you. I tried to check the AS name as advised on the forum , here is what I found. 1 Kudo. I keep getting the message seen in the attached picture. 2 Log in to your Virgin Media account using your email address and password. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Home Phone. 222. If it was a scam, they will be able to help and protect you from falling victim to fraud. - 5157648. Mobile customers can also use the app to keep on. Virgin Media. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Go to Settings > General, then tap Software Update. These are two settings — Virus Safe and Child Safe. Recently, many Virgin media users have complained Netflix not. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Web Safe will help you block access to web sites known to be infected or to distribute Malware. See. Go to Account settings, then Account details b. 0 Kudos. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. 24/7 email & live chat customer support. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. What is the website,. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I can look into doing this for you, I will send you a PM. Any website unsuitable for children is blocked by default. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Options. on 09-09-2023 11:35. How to turn on Child Safe. Complete your profile. 140 and not, the expected, 81. Just wondering why the Hub3 is doing this. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If you haven’t changed your password, the default one is placed on the bottom of the router. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. com and we’ll look into them. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1 on your browser. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Subnet prefix length 255. If it’s not a technical issue you need help with then we’re here to support you on. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. VPN Apps for all devices and unlimited simultaneous connections. 168. . Virgin Phone Switchover. Manage Your Account. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virginmedia. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Information on how to use Web Safe can be found here. Settings. Re: Websafe settings no longer having effect. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. -- I'm a Very. Select the Settings cog in the top right-hand corner. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Options. Options. Options. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Go to 192. Virgin Media. 0 Kudos. type roblox. We would like to show you a description here but the site won’t allow us. Once logged in you will see 2 filters; Virus Safe and Child Safe. 123,8. More about Virgin Internet Security. If you're a Virgin Fibre customer, when you register. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. That said, the more you know about the web, the better understanding you. Click here to view more details on content filters from Virgin Media’s Web Safe. com IMAP Server. Move message to Spam folder (default) Flag a message as. virgin. Here you’ll find all the help you need for Virgin Media related problems and issues. Manage Your Account. 8. 99. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. not the VM Hub. Go to Settings > General, then tap Software Update. 1. NordVPN – Extensive server network. Open a new account or log in to your virgin Media account using your email address and password. Options. Select the SPAM setting you’d like to use: Reject All Spam messages. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. VPN Apps for all devices and unlimited simultaneous connections. And we don’t mean wrapping them in bubble wrap. I have added the address to the "accepted" list of web addresses on the router. Here you’ll find all the help you need for Virgin Media related problems and issues. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Home Phone. Chatter and natter. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 4. You may want to start by seeing what your site report looks like using a tool like Blocked. You can change this by clicking on the toggle to switch on or off when needed. Navigate to the My Apps tab and select Web Safe from the menu. I have the same problem as well, I have just checked my online security controls and it's all turned off. Regards, Daniel Options. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 4. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. 100. Login to the Virgin Media online account and check the Web Safe settings. Remember that parental control settings are only one part of online safety. Staying safe online with Virgin Media Web Safe. 159. Parental controls block websites and applications that you think are unsuitable for your child. 2 years later this problem still persists. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 1. AtlasVPN: A fast and secure VPN that is great for streaming. e. You can change this by clicking on the toggle to switch on or off when needed. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I am also experiencing the same issue. Thank you. 222 & 208. 168. com and we’ll look into them. With parental controls, you can customise the settings that will control the web. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Childsafe off but still blocking sites. 4. Virgin Media. To. Reply. Changes to our Acceptable Use Policy for Virgin Media Mail. This is so annoying as it seems as no one can help you over the phone. 24/7 email & live chat customer support. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Here you’ll find all the help you need for Virgin Media related problems and issues. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 0. 123 and 194. Adjust the settings according to the level of protection you want. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 159. co. 220. 123. Gateway 192. 1/help for specific device where Web Safe is not working. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 8. Get NordVPN - the #1 VPN for Virgin Media. 100. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. Stay safe online. on 10-06-2023 13:58. Breaking down some broadband barriers 8. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Please enter your email. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". The message you get from the pc isthat "something has gone wrong on our side. on 27-07-2022 14:17. When prompted, enter the settings. Hi Ryan, Thanks for posting and welcome to our community 🙂. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. I am shown “cannot access to the server”. . Hello, I am having this problem too. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. 1 — the Internet’s. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 0 you will need to use 192. Try computers with Cisco’s OpenDNS using 208. 168. Where you put your Hub can sometimes affect its wireless performance. Find the right spot for your hub. Login to the Virgin Media online account and check the Web Safe settings. Options. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Superstar. Why is this marked at solved. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. We hope that helps. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Click: My Apps. To get around this, you need to turn Web Safe off. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 8K; 276;. Parental Controls and select the setting to “off” to disable parental controls. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Activate Web Safe. Options. Welcome to Virgin Media’s help and support page. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Recently while trying to access certain websites, golfing etc (please no digs). Changing Virgin Media Web Safe Settings on Desktop. . Discover the web for yourself. 1. If you want to protect children, then click on the Child Safe filter. 0 Kudos. 168. Sign in to My Virgin Media a. 220) in case it's a local DNS issue. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Browse Virgin Media Virgin Media Community. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 67. 162. com 9. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. We would like to show you a description here but the site won’t allow us. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. com under Blocked Websites section and then select Add. 8. Virgin Media sometimes blocks access to the PureVPN website and plugins in the UK. It’ll automatically detect and remove viruses, malware, ransomware and spyware. 100 nslookup protonvpn. Users can change their settings at any time in My Virgin Media. Stream from Virgin Media. Virgin Media is one of the famous service providers in the UK. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. icon on the upper-left edge of your screen. . on 09-07-2023 22:56. * Call costs may vary. You’ll be able to block groups of sites by category, configure blocking for specific. 140 and not, the expected, 81. Go to Account settings, then Account details b. select Save changes and confirm changes are. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. IP address 192. Virgin Media; My Virgin Media; Shop; Help;. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Here are our top tips to help you on your way. If you would like the Web Safe settings changed, let us know as this can be a work around for now. 0 that contains your default network information. Manual configuration settings for email. VirginMedia. IPCONFIG reports DNS servers as 194. QuickStart, set up and connections. These are two settings — Virus Safe and Child Safe. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Working for me on a VM connection (both with VM's DNS and OpenDNS). laptop. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. The Gamer Lounge. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 8. Regards, Steven_L. We think it’s a great way for you to control what your kids see on the web. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 0. For fraudulent e-mails, forward to phishing@virginmedia. Parental controls block websites and applications that you think are unsuitable for your child. View Apps > Web Safe > manage your Web Safe settings - takes. I. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. How to access advanced settings. Please enter your email. WebSafe are safety settings that are selected to work over your home broadband connection. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 255. I just got a URL from the IT team for the VPN. virginmedia. Toggle the button next to Child Safe option to turn it Off. To activate Virgin Media Parental Controls select ‘ACTIVATE’. It’s important you choose a passcode that’s different to the one you use to unlock your device. 220. Account - Cable. cheating, porn, social media etc. not the VM Hub. Hi 20220328, Thanks for your post and welcome to the forums. The WebSafe issues started a few weeks ago. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Select the firewall and tick the following protocol. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Account settings ; About us ;. May just be a. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Tech Chatter. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. 123 and 194. 1 or whatever else you like. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. This help content & information General Help Center experience. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Options. Expand the Email option. 0 Replies 552 Views 0. If you see two software update options available, choose the one you want to install. You don’t need to be a web wizard to know how to take care of your kids online. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. Account - Mobile. 162. e. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Malware can also record or steal information like bank details or account logins. Security matters.